Refund Policy

Refund & Return Policy

We want to make sure everything you buy from us, you love. If you are not entirely satisfied with your purchase, you can get in touch, and will be able to help with a replacement or return. Simple as that.

If an order has been fulfilled, customers are required to cover the shipping costs that are raised in lieu of a change of mind return. Furthermore, an 18% restocking fee is also required (against the total cost of the unit sold including taxes) which is to be payed before the refund, return, is taken place. Shipping promotions, or free shipping, that was used in the original order, is not applicable once a return is activated, and the full cost of shipping and handling will be payable by the customer for the return to proceed. This is inclusive of the cost to ship the item to you in the first place and the cost of shipping back to us.

You can also contact us via email, and we can facilitate the return with our customer service team also.

Items returned must be in 'new' condition only. This represents that the product has not been used in any way and is in 'new' condition. Items must be returned securely in their original packaging. If items can not be returned as new, we must pass on a fee which covers the cost of returning this item to a 'new' state.
Non-returnable items excluded from all change of mind returns include:
CloudFrame Beds


We will attend to your return enquiry within 5 business days of receiving, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.

Store credit voucher codes will be valid for one (1) year from the date of issue.

To arrange a return, please contact us for assistance. 

If you wish to cancel your order, before you have received it due to change of mind - and the item has not been dispatched, the refund will be processed. All cancellations are subject to a restocking/cancellation fee - equal to 20% of the invoice total, which will be reduced from your refund total. 

Studio Bouclè is bound by the Consumer Guarantees Act and Fair Trading Act obligations for product exchange and refund in the case of any faults. Faulty products may be exchanged or refunded for store credit, within 14 days of delivery or collection. A copy of the original invoice is required for all refund, exchange and warranty repair requests.

To arrange a refund please contact orders@studioboucle.co.nz